Terms & Conditions

The terms and conditions underneath are quite boring and can cause severe headaches. However, I strongly advise you to read them carefully before booking.

The following Terms and Conditions apply to all bookings made on this website.

In these Terms and Conditions the following definitions apply:

1. Definitions
“B&B OYO” is owned by Oliver Vandenbussche and Lan Vu and is located at Hoveniersstraat 46, 8500 Kortrijk, Belgium. VATnr: BE0849.750.682
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“B&B” means the premises for which your Booking is made.
“Terms” means these terms and conditions.
“Websites” means https://oyokortrijk.be/ .
“VAT” means value added tax or “BTW’ in Dutch.

2. Bookings
All Bookings at B&B OYO are subject to these Terms.
At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services.  No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

3. Charges
The prices displayed on the Websites are an average per night per person until a rate is selected.  Any service or VAT (6%) are included only if specified.  A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.  Once a rate is selected on the website, the total for your requested stay shall be displayed on the reservation summary.  Prices shall be charged in euro.
The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services.  VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items are available on request.

4. Check-in/ Check-out Time
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference and their passport/identity card/driving licence.  If guests are travelling from outside of the Schengen Area we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 5.00 p.m. on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the B&B, unless the guest has notified the hotel of a late arrival.
On the day of departure we kindly ask all guests to vacate their rooms by 11.00am (unless a later departure is stated as part of your Booking).  Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the B&B.
Rooms are subject to maximum occupancy rules set by the B&B. If you would like further details please contact B&B OYO.

5. Payment
We accept the following methods of payment: credit cards: American Express, MasterCard, Diners Club, Visa or via PayPal account. At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit card.  We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash.

During your stay the B&B will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the B&B. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the B&B we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

6. Cancellation Policy and No Shows
The cancellation policy varies according to the rate that is booked.  Please refer to the individual full rate descriptions given at booking. Cancellations should preferably be done via e-mail to: oliver@oyo-bnb-kortrijk.be with Subject ‘CANCELLATION’ followed by your Reference Number.
Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit card supplied at the time of booking.  We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met. Art 1152 BW is applicable.

7. Changes or Cancellation by B&B OYO
Very occasionally we may need to cancel your Booking.  In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the B&B.

8. Damage
We reserve the right and you hereby authorise us to charge your credit card for any damage incurred to your room or the B&B during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

9. Parking
The B&B has no private parking but there is parking space in front (paying from 9am to 7pm or totally free one street away). We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).

10. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with B&B OYO’s procedures and/or requests with regard to conduct and respect for the property of the B&B, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the B&B, or cause offence to other guests or our members of staff.  We reserve the right to refuse accommodation or services or remove you and members of your party from the B&B if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

11. No Smoking
Guests are not permitted to smoke in rooms or public areas except on the terrace. There is a significant room recovery fee for guests who do not comply in order to cover the extensive cost of restoring guest rooms to a smoke-free condition.

12. Children
Although we love children, our B&B is not accommodated for children (under 16 years). All persons between 16 and 18 years old staying at the B&B must be accompanied by an adult and must be supervised by an adult at all times.

13. Pets
No pets are allowed at the B&B.

14. Personal Information
All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request.

15. Force Majeure
B&B OYO accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

16. Limitation of Liability
The B&B will not be responsible for the loss or damage of any property left in the B&B.

17. Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by Belgian law.
The Belgian courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Belgian courts (on the grounds that the Belgian courts are not a convenient forum or otherwise).

18. Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the B&B does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that all photos on the Website are informative and not binding and may be subject to change without prior notice. We will however do or best to keep all information on the Website as up to date as possible.
The content of the Websites is the copyright of the B&B, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
The Website is operated by B&B OYO.